WhatsApp & Telegram bots
For many businesses here, WhatsApp and Telegram are the real storefront. A well-built bot makes sure every message gets a fast first reply and nothing goes cold — while a person still handles the conversations that need judgment.
The bot takes the repetitive front line: an instant first reply at any hour, answers to the questions you field ten times a day (hours, prices, location, availability), a simple menu to guide people, lead capture into your sheet or CRM, appointment booking against your real availability, and routing anything unusual to the right person quickly. It is the fast first touch and the traffic cop — not the closer.
A bot that answers wrong is worse than a human who answers a little late. So we build for a clean handover: the bot deals with the simple, fixed-answer questions instantly and then gets out of the way, passing real conversations to a person without trapping anyone in a loop. The messages sound like your business, in the language the customer used — not a robotic wall.
Replies work in both Arabic and English, matching how your customers actually write. Numbers stay readable, Arabic reads naturally rather than as a literal conversion, and the same flow serves both languages so you are not maintaining two separate bots.
This comes out of real Telegram bot and messaging-automation work — you can see examples in the showcase. The build connects to your existing systems where it helps (a sheet, a calendar, your CRM) so the bot is part of how you actually operate, not a island.
FAQ
Official WhatsApp API or an alternative?
It depends on volume. The free WhatsApp Business app already does greetings, quick replies and labels and is the right start for lower volume. The official WhatsApp Business Platform (the API) is the step up for higher volume and real automated flows — it is paid and set up through an approved provider. Telegram bots are flexible and quick to stand up. We pick the fit for your stage, not the fanciest option.
Can it book appointments?
Yes. The bot can show your real availability, let someone book a slot, and send reminders — connected to your calendar so it stays the single source of truth and you avoid double bookings.
What languages does it support?
Arabic and English, handled naturally in both directions. The bot replies in the language the customer used, with Arabic written as real marketing language rather than a literal translation.
Does it replace my staff?
No. It removes the repetitive first-reply load so your team shows up where judgment matters. The human still closes the deal and handles anything sensitive — the bot just makes sure the human is never the bottleneck for a simple question.
How much does it cost?
It depends on the channel, the flows, and whether the paid WhatsApp API is needed for your volume. We scope it on a call against what you actually need so the estimate is honest, including running costs where the official API applies.
Let's scope it on a short call
Book a short call and we'll scope one practical first step that fits how you actually work.