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Helpdesk

A support inbox where a keyword bot answers from a knowledge base and escalates to tickets, plus an embeddable chat widget.

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Helpdesk (FastAPI + SQLite) runs customer support for a fictional online shop: an embeddable chat widget answers common questions from a built-in knowledge base, and whatever it can't resolve turns into a ticket in the admin inbox. The shop and its conversations are sample data.

// PROJECT VISUALHelpdesk
// TECH
FastAPISQLite
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Helpdesk — Mohamed Adel Mamoun